FAQ

Why has Ubesto re-launched its Desktop Site? .

We have decided to bring back the desktop site to deliver the fast purchase experience. The biggest reason to re-launch the site is our Consumer feedback and our belief in empowering our customers with a convenient and easy way of shopping.

I have created a Return request. When will I get the refund?

I have created a RetuRefund will be initiated after we receive the item at our warehouse and it passes quality check. Refund time depends on the mode of the refunduest. When will I get the refund?

NEFT – Time taken for the product to reach us plus 1 to 3 days

Online Refund – Time taken for the product to reach us plus 7 to 10 days “Online Transaction Processing” – Time taken for the product to reach us plus 1 day

Where should I self-ship the Returns?

You can send the return to any one of the following returns processing facilities depending on your location. Kindly do not send it to on any other address as the package would not be acceptable then. Please address the return shipments to the seller you purchased the products from, details of which can be found on your order invoice.

I have accumulated Ubesto Points in my account. How can I redeem them?

To redeem Ubesto Points, you will have to continue shopping with us on App/M-site/Website. In case, you don’t have access to the App/Website or M-site, don’t worry, your Ubesto Points are safe with us, whenever you get access of these Platforms in future, you can redeem the same (unless points have not expired)

General Notices

The General Notices provide definitions for terms used in the monographs, as well as information that is necessary to interpret the monograph requirements.

Our product in the U.S. & UK market must conform to the standards in USP–NF to avoid possible charges of adulteration and misbranding.

This service entitles you to try-out your purchases at the time of delivery, pay only for what you like and return the rest on-the-spot. Try and Buy is a paid service, available on most of the products in USA, UK, Asian territory, you can enter zip code on product page to check service availability. Try and Buy is only available on orders containing <=3 items in cart. To avail this service min. order value should be 10$ and above. To avail the service, please ensure that you tick the ‘Try and Buy’ box on check-out page and choose delivery address where you are comfortable trying product. Terms of service may differ for our new customers. Try and Buy will not be available during big sale days; we will re-offer the service, post such events.

At Ubesto we are constantly striving to expand our range of offerings by adding newer categories for you to shop from. As of now, you can continue shopping and leverage the best deals online with us for the following categories of products – Home & Kitchen Appliances Home Décor and Furnishing

You can cancel your order before it has been packed at our warehouse. If your order has already been shipped, you can refuse it at the time of delivery and refund will be processed into the source account, if order amount was paid online.

Tap on MyOrders

Choose the item to be returned

Enter details requested and create a return request

I have created a Return request. When will the product be picked up?

Number of days to pick up a product may vary as per the Logistics team that will be assigned to pick up your product. The product will be picked anywhere between 4 – 7 days.